Internal Auditor

Posted - June 01, 2026

Job Description

The Internal Auditor is responsible for evaluating and ensuring the accuracy, efficiency, and compliance of various departments with company standards. This role involves conducting regular audits, identifying areas for improvement, and presenting recommendations to management. The Internal Auditor will play a crucial role in enhancing internal processes and assisting with continuous improvement initiatives across all departments.

Key Responsibilities:

General Functions and Tasks:

Perform weekly audits of team members in each department to ensure compliance and accuracy.
Prepare detailed audit reports, including findings and recommendations, for management review.
Identify performance gaps and recommend further training for team members.
Suggest updates to departmental training processes for more effective onboarding.
Provide regular updates on audit progress to supervisors and the Manager of Operations.
Complete other assigned duties related to auditing and compliance.

Processing Department:

Audit processors’ performance evaluations (PEs) to identify repetitive mistakes.
Audit invoices for accurate meter readings.

ESG Department:

Review the ESG spreadsheet for inconsistencies or anomalies before submission to
management.
Verify accurate and consistent meter usage, correct multipliers, and proper vendor conversion methods.

Property Management Accounting

Oversee accounting for property management operations, including CAM reconciliations, tenant billing, owner distributions, and reserve tracking.
Ensure accurate recording of rental income, commissions, management fees, and property-related expenses.
Review lease abstracts and ensure correct financial treatment.
Collaborate with property managers to ensure financial accuracy and reporting transparency.

Coding Department:

Confirm that requests are submitted within the 2-day timeframe.
Ensure all required information is correctly entered in the portal.
Verify that imported requests are processed within 2 days.
Use the Coding Department audit sheet for performance scoring.

Support Desk Department:

Ensure requests are initiated within the appropriate time frame.
Verify accurate time entry for all requests.
Ensure requests are followed up on and completed in a timely manner.
Confirm the proper presentation of documents and the correct notation of coding an IDs.
Use the Support Desk audit sheet and scorecard for evaluations.

Cash Management Department:

Conduct regular check audits.
Audit client refunds.
Verify payment confirmations for accuracy.

Exceptions Department Audit Points:

Ensure all completed reports are sent by Friday.
Track and audit disputed charges for all clients, ensuring disputes are submitted within 1 week.
Log disputed charges in the Exceptions Log (EL) and ensure they are accurately recorded.

Limit Verification:

Verify that contract limits are accurate. Excessively high limits can lead to undetected billing errors and rate increases.
Review contracts without fixed rates, ensuring terms align with contract agreements (e.g., Waste Management and Republic Services contracts).

Additional Audit – Contract Audit:

Confirm contract expiration dates are accurate, and PDF copies are attached.
Ensure contracts in the setup folder are added to the master log within 1 week.
Track open contract tickets that haven’t been updated in over 2 weeks.

Scorecard

Collate all scorecard data from supervisors.
Send weekly scorecard to stakeholders.

Qualifications & Requirements:

Proven experience in a Quality Assurance role, preferably in a BPO or contact center environment. 2 – 3 years’ experience.
Preferably with back-office quality assurance experience.
Advance excel/google spreadsheet skills.
Familiarity with QA tools and metrics.
Strong analytical and problem-solving skills, with an ability to identify discrepancies and recommend solutions.
Strong communication and interpersonal skills.
Ability to work independently as well as in a team.
Excellent attention to detail and accuracy in reviewing reports, contracts, and billing statements.
Ability to manage multiple tasks and prioritize assignments while meeting strict deadlines.