Cash Management Supervisor

Posted - September 24, 2026

Job Description

The Cash Management Supervisor oversees the Cash Management team, ensuring the accurate
and timely execution of high-volume client payments. This role is responsible for supervising daily
disbursement workflows, monitoring payment accuracy, coaching staff, and managing bank/vendor
reconciliations. The supervisor ensures all payment activities meet contractual deadlines and company
standards while managing escalations, complex payment research, and clear communication with internal
and external stakeholders.

Key Responsibilities:

Team Leadership: Supervise and support the Cash Management team, ensuring adherence to
client-specific payment guides and internal financial controls.
Workflow Oversight: Monitor daily payment queues via Trello and ensure team members are
prioritized effectively to meet weekly targets (approx. 550–650 payments per member).
Payment Execution: Oversee the processing of pay reports, ensuring payments (Mastercard,
online, checks, and bank transfers) are executed within 2–5 days of funding.
Quality Control: Conduct calibrations and audits to ensure accuracy in tape totals, check
verification, and funding spreadsheet maintenance.
Liquidity & Reporting: Monitor and maintain master payment spreadsheets, bank transfer logs,
and refund trackers; assist in overseeing monthly bank statement reconciliations.
Audit & Investigation: Lead the team in researching payment methods for new vendors and
investigating missing or returned payments to ensure account standing.
Missing Bill Integration: Ensure team members dedicate daily time to identifying logins for
missing bills to prevent payment delays and service interruptions.
Communication & Escalation: Manage same-day responses to high-priority client inquiries and
escalate delayed payments or funding risks to management immediately.
Process Improvement: Research and implement more efficient payment methods (e.g.,
transitioning from check to ACH or portal-based payments).
Departmental Support: Provide hands-on assistance during peak periods and engage in crosstraining to support broader operational flexibility.

Qualifications & Requirements:

Education: Accounting Technician, Accounting Graduate, or a degree in a related financial field or
relevant experience.
Experience: Proven experience in Accounts Payable or Cash Management, preferably in a
supervisory or lead role.
Technical Proficiency: Strong command of Excel (advanced formulas), Outlook, and workflow
tools like Trello. Experience with accounting software is highly preferred.
Soft Skills: Strong negotiation and communication skills for vendor relations and internal
coordination.
Analytical Ability: High attention to detail regarding bank statements, funding reports, and
financial documentation.
Leadership: Demonstrated ability to coach, motivate, and develop staff through constructive
feedback and performance monitoring.

Performance Metrics

Payment Timeliness: 100% adherence to the 2–5 day payment window post-funding.
Accuracy: Minimal error rate in payment processing and spreadsheet maintenance.
Team Productivity: Meeting or exceeding weekly payment volume targets and daily
communication SLAs.
Reconciliation: Timely and accurate completion of monthly bank statement spreadsheets and
refund tracking.
Stakeholder Satisfaction: Positive feedback regarding responsiveness and resolution of payment related issues.