Posted - March 23, 2026
L2 IT Security Engineer
- Clark, Pampanga, PH
- Full time | Onsite
- Mid Shift | 5:00 PM - 2:00 AM
Job Description
We are looking for a skilled engineer to work as part of our proactive & Security team, that will be primarily responsible for our security systems, proactive monitoring and identifying potential issues for our clients and identifying in advance when interventions may be required. 50% of the proactive tasks carried out, will be on our platforms and in the background and 50% will be client interaction.
Key Responsibilities:
- Lead and manage internal and external audits, including ISO audits, client audits, and third-party assessments.
- IT Admin:
○ Managing all proactive alerts in our ticketing system.
○ Managing and maintaining the compliance score covering (Encryption, AV, USB control, web filtering) across platforms. - IT Technical:
○ Making sure AV agents on the client machine are up to date with policy and managed.
○ Remediating any Server, desktop alerts.
○ Remediating Vulnerability incidents and escalations.
○ Work with the proactive lead in the scalability of the RMM platform (Ninja/Addigy).
○ Ensuring that scripts are being pushed out and working (from our RMM platforms).
Qualifications & Requirements:
- Minimum 3 years’ experience as a service desk engineer, preferably in an MSP.
- Have proven experience resolving 2nd line escalation requests.
- Ability to diagnose and resolve hardware or software issues.
- Server monitoring, maintenance, and remediation.
- Microsoft Office 365 administration, Security & Compliance
- Google workplace management.
- Experience working with RMMS.
Product Knowledge & Understanding of:
- Security platforms: antivirus, Cloud DNS, encryption/endpoint management.
- Microsoft security Score and how it works.
- Experience in Microsoft Compliance and security centre.
- Experience in Microsoft/Google best practices when it comes to security and compliance.
- Experience in CA policies/ MFAs/ authentication methods/ Mobile security (MDM).
- SSO Integration/ provisioning across both platforms.
- Vulnerability management.
- Knowledge of the working of RMM Platform (preferably Ninja & Addigy).
- Knowledge of Windows Server, 10/11, MacOS and Active Directory, and experience with Microsoft Azure & Office 365.
- Familiar with PSA or ticketing system (preferably HaloPSA).
