IT Engineer Proactive (L2)

Posted - June 01, 2026

Job Description

We are looking for a skilled engineer to work as part of our proactive team, that will be primarily responsible for our RMM systems, proactive monitoring and identifying potential issues for our clients and identifying in advance when interventions may be required. 90% of the proactive tasks carried out, will be on our platforms and in the background and minimal client interaction will be required.

Key Responsibilities:

Work closely with the proactive team leader in achieving a proactive goal.

IT Admin:

Managing all proactive alerts in our ticketing system.
Managing and maintaining the compliance score covering (Encryption, AV, USB control, web
filtering) across platforms.
Checking that the correct number of services/licences are applied to correct number or devices /and or users for all clients.
Generate monthly device patching reports for all clients.
Reporting on core networking units (firewall, Switch & WAP) are up to date with the latest
firmware and configs regularly backed up.

IT Technical:

Making sure AV agents on the client machine are up to date with policy and managed.
Remediating any desktop alerts.
Managing and maintaining of Backup infrastructure including the BDR servers at client site and Backup repository.
Management of SAS backup.
Work with the proactive lead in the scalability of the RMM platform (Ninja/Addigy).
Ensuring that scripts are being pushed out and working (from our RMM platforms).

Qualifications & Requirements:

Experience:

Minimum 3 years’ experience as a service desk engineer, preferably in an MSP.
Have proven experience resolving 2nd line escalation requests.
Ability to diagnose and resolve hardware or software issues.
Server monitoring, maintenance, and remediation
Microsoft Office 365 administration
Experience working with RMMS

Product Knowledge & understanding of:

Security platforms: antivirus, DNS Filter, encryption/endpoint management
Knowledge of the working of RMM Platform (preferably Ninja & Addigy)
Knowledge of Windows 10/11, MacOS and Active Directory, and experience with Microsoft Azure & Office 365
Familiar with PSA or ticketing system (preferably HaloPSA)