Client Relations Analyst
- Clark, Pampanga, PH
- Full time | Onsite
- Night Shift | 8:00 PM - 5:00 AM
The Remote Group is seeking an Analyst to join our team. The Client Relations Analyst position is
a customer and partner facing role that combines customer service and administrative tasks.
The Client Relations Analysts are responsible for managing customer experience for the clients’
portfolio of more than 30,000 solar contracts with residential or commercial system owners.
Workflow includes managing system registrations across different environmental commodity
markets, managing inbound and outbound communications via both phone and email, and
managing new customer onboarding. Analysts can also take on additional, varied work as they
become more efficient in their role.
- Deliver 5-star customer service in every client interaction.
- Respond to inbound inquiries from clients via phone and email.
- Complete outbound calls to return voicemails.
- Monitor and respond to emails using a ticketing platform.
- Meet KPIs for customer and partner satisfaction ratings.
- Resolve customer complaints.
- Manage new customer onboarding including submitting registration applications.
- Track customer registrations and follow up with the appropriate parties to collect missing
information or documents. - Direct outreach to the appropriate internal team as needed.
- Experience preparing client-facing reports or financial upload files is preferred.
The ideal candidate has previous customer service experience, is hard-working, extremely
organized, detail and process-oriented, personable, and has the ability to multi-task in order to
accomplish assignments in a timely manner. Problem-solving will be held in the highest esteem.
A successful candidate will possess the following skills and attributes:
- At least 1-3 years of customer service, or call center, experience.
- At least 1-3 years’ experience in the solar industry or related energy field.
- Excellent verbal and written communication skills.
- Team-oriented.
- A sense of humor and finesse.
- Bachelor’s degree in any field.
- Problem-solving and troubleshooting.
- A proactive, can-do attitude and lots of enthusiasm.
- Proficiency in Microsoft Office Suite – including Word, Excel, PowerPoint, and Outlook.
- Ability to adapt to changes in processes as directed from outside state and regulatory
authorities. - Proficiency in Salesforce or similar CRM software a plus.
