Airbnb Virtual Assistant

Posted - June 01, 2026

Job Description

We are seeking a highly organized, tech-savvy, and proactive Short-Term Rental Property Manager to oversee the day-to-day operations of our US-based Airbnb properties. In this role, you will be the primary point of contact for guests, ensuring a seamless, 5-star experience from booking to check-out. You will also manage on-the-ground coordination with maintenance teams and handle backend logistics. If you thrive in a fast-paced environment, love problem-solving, and have extensive experience with Guesty and the US Airbnb market, we want you on our team.

Key Responsibilities:

Guest Communication: Respond promptly and professionally to guest inquiries and messages through the Airbnb platform and other communication channels.
Guest Check-In/Check-Out: Coordinate check-in and check-out procedures, including providing guests with necessary information and instructions.
Issue Resolution: Address and resolve guest issues and concerns in a timely and effective manner.
Housekeeping Coordination: Liaise with cleaning and maintenance staff to ensure properties are well-maintained and ready for guests.
Review Management: Monitor and respond to guest reviews and proactively seek feedback to improve guest experiences.
Liaising with Airbnb specialists in handling insurance claims and cancellations.

Qualifications & Requirements:

3-5 years of experience in Airbnb – US
Experience with Guesty platform
Communication Skills: Excellent written and verbal communication skills in English.
Tech Savvy: Proficient with computers, internet applications, and various software tools (e.g., Airbnb platform, Google Calendar)
Detail-Oriented: Strong attention to detail and organizational skills.
Problem Solver: Ability to think quickly and resolve issues efficiently.
Availability: Flexible availability to respond to guest inquiries and manage bookings, including weekends and holidays if necessary.