OCR Processor
- Clark, Pampanga, PH
- Full time | Onsite
- Night Shift | 8:00 PM - 5:00 AM
Under the supervision of the Operations Supervisor/Service Delivery Manager, the OCR Processor is responsible for managing and optimizing the daily processing of vendor files using OCR (Optical Character Recognition) technology. This role ensures accurate data extraction, seamless integration with internal systems, and continuous improvement of OCR performance. The ideal candidate will possess strong technical skills, proficient in excel is a requirement, attention to detail, and the ability to collaborate effectively with IT and software development teams to resolve issues and enhance automation processes.
Processing:
- Review and upload vendor files into the OCR software to generate output files for daily uploads into Expense Logic.
- Identify and report EL Mapping or Customer Mapping issues to the IT team.
- Address OCR software-related issues with the team on a daily basis.
- Maintain a daily log of processed invoices, issues encountered, and monthly averages; report findings to leadership.
Integration with Applications:
- Integrate OCR solutions with existing systems to automate data extraction workflows.
- Collaborate with software developers to ensure smooth and efficient integration of OCR functionalities.
Training and Testing:
- Tag and train the OCR model using machine learning techniques to improve recognition accuracy.
- Conduct thorough testing and validation of OCR files to ensure high precision and recall rates.
Customization and Configuration:
- Customize OCR solutions to meet specific project requirements and support various document formats.
- Configure OCR parameters for optimal performance across different use cases.
Performance Optimization:
- Enhance OCR performance, scalability, and resource efficiency.
- Implement parallel processing and other optimization techniques to improve processing speed.
Documentation:
- Create and maintain detailed documentation for OCR algorithms, configurations, and integration procedures.
- Provide clear documentation for troubleshooting and support purposes.
Others:
- Ensures compliance to company rules and regulations, which shall include but not limited to the Employee Code of Discipline, the policies on Quality Management System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and Environmental Management System (EMS); Data Privacy Act (DPA); and other duties and responsibilities prescribed for all employees.
- Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
- Reports security incidents and/or any identified security weaknesses.
- Performs other tasks that may be assigned from time to time.
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- 1 year or more of relevant and related experience in BPO industry is an advantage.
- Experience with OCR technologies and machine learning-driven data extraction is considered an advantage.
- Demonstrates a strong sense of urgency in resolving issues, updating trackers, and improving processes, understanding that OCR should not only replicate but outperform manual processing.
- Proficiency in working with Excel and document processing tools.
- Excellent communication and documentation skills.
- Familiarity with integration of OCR systems into enterprise applications is a plus.
- Familiarity with PDF conversion tools and digital publishing platforms (e.g., Simple booklet).
- Strong written and verbal communication skills.
