Posted - March 16, 2026
Scheduler (Solar & Battery Installations)
- Clark, Pampanga, PH
- Full time | Work From Home
- Day Shift | 6:00 AM - 3:00 PM
Job Description
We are seeking a highly organised and experienced Installation Scheduler to coordinate solar and battery installations. This role is central to ensuring installations run smoothly by managing installer schedules, coordinating with customers, and ensuring jobs are properly prepared before dispatch.
The successful candidate will combine excellent English communication, strong operational coordination skills, and structured problem-solving ability. This role requires someone who is highly organized, calm under pressure, and capable of managing multiple moving parts while maintaining a high standard of customer experience.
Key Responsibilities:
Scheduling & Coordination
- Manage installer and electrician calendars to ensure efficient allocation of installation and service jobs.
- Coordinate installation dates with customers and confirm availability.
- Ensure jobs are scheduled logically based on installer capacity, travel considerations and job readiness.
- Manage reschedules, cancellations and schedule changes while minimizing operational disruption.
- Coordinate installers, electricians, and customers to ensure jobs proceed smoothly.
- Maintain accurate scheduling records across internal systems.
- Ensure all relevant fields in the CRM (HubSpot – Member Services Pipeline) are updated and accurate.
- Ensure tickets move smoothly through the scheduling and service pipeline to resolution.
Customer Communication
- Clearly communicate installation details to customers.
- Proactively manage customer expectations and notify them of any changes.
- Respond to scheduling and progress inquiries in a courteous and professional manner.
- Proactively seek improvements to the customer experience as a result of customer communications, including automated comms.
Installer Liaison
- Liaise with installers to confirm and lockdown installation dates.
- Maintain relationships with subcontractors and ensure clarity on job details and scheduling.
- Accurately capture any variations if applicable.
Operational Support
- Report at weekly scheduling meetings and reviews. Provide regular updates to the Head of Installations and the wider team.
- Ensure all job details and scheduling data are accurately entered into internal systems.
- Support process improvements that enhance scheduling efficiency and customer experience.
- Identify scheduling conflicts or constraints early and escalate appropriately.
- Contribute to the development of standard operating procedures for scheduling and customer communication.
Qualifications & Requirements:
- 3+ years experience in scheduling, operations coordination, or service coordination.
- Experience scheduling field technicians, installers, electricians or service teams.
- Experience managing multiple calendars and coordinating appointments.
- Experience working with CRM or ticketing systems.
- Preferred background: (Industrial Engineering, Operations Management / Business Operations, Logistics / Supply Chain Management, Project Coordination or Field Service Coordination / Dispatch Scheduling).
- Exceptional spoken and written English.
- Highly organised with strong attention to detail.
- Strong problem-solving and decision-making ability.
- Ability to manage multiple tasks and changing priorities.
- Professional and confident communication style.
- Calm and solution-focused under pressure.
- Strong ownership of tasks and outcomes.
- Willing to go the extra mile, consistently.
