Posted - March 06, 2026
Client Success Manager
- Clark, Pampanga, PH
- Full time | Onsite
- Night Shift | 9:00 PM - 6:00 AM
Job Description
Build and maintain strong, long-term client relationships based on trust and results
Key Responsibilities:
- Answer Client emails.
- Set up Monthly Client Business Review – for Issue Resolution
- Create Quarterly Business reviews
- Manage Client Contract dates for renewal
- Create a Service Review each quarter to provide updates or recommendations
- Create the monthly email for Client Stats
- Maintain a list of all client contacts to be made available to the entire team
- Maintain Workflow documents and change as necessary
- Maintain Account Team documents and change as necessary
- Maintain a list of LOAs and update at expiration
- Assist with Acquisitions as assigned
- Assist with Projects as assigned, i.e. audits, inventory, address changes.
- Proven experience in client success, account management, or a related role
- Excellent communication and relationship-building skills
- Strong organizational and problem-solving abilities
- A proactive, customer-first mindset
- Ability to adapt to various tasks as needed on the Account team
Qualifications & Requirements:
- Must have excellent presentation skills and be able to use PowerPoint, Microsoft Teams or other meeting tools and Excel.
- Excellent oral communication and interpersonal skills.
- Be familiar with the policies, procedures and organization of the company
